Shipping & Returns
Congratulations! Welcome to HiLo's Scrubs as a "wear-er!" We are confident you will love them.
Take note- we are humans taking the orders and humans packing them and then humans shipping them. Once they leave the shop, they go into another humans hands.
Currently, we work nearly around the clock receiving orders and packaging them, but sending shipment might be the next following business day. Weekends or holidays may be excluded for shipping until the next business day. Give us 1-5 days to process the order then ship it out. We currently use USPS, Priority Mail.
Please read our refund policy carefully. Currently, after we process your request for refund, we need the customer to ship back to the company, then we can assess the scrub and go from there. If there is a mix-up, especially on our end, we will happily fix it and take next steps. We can continue to communicate through the whole process in order to keep you up to date and happy with the product and steps taken.
Our rates may vary due to season or situation. Covid-19 can delay our shipping on our side or the shipping service side. Please be patient. If there is an issue, please email us at firstname.lastname@example.org
Return & Exchange Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note, the refund will exclude the initial shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are happy to help!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.